SHIPPING & RETURNS
Your shipping cost will be quoted upon checkout. We ship via FedEx and USPS.
100% Satisfaction Guaranteed. We stand by our coffee so if you are not satisfied contact us for a full refund.
If you need assistance with an order or want to visit our farm you can contact us over the phone at (808) 731-5030 or via EMAIL. We also love hearing your rave coffee reviews.
It is Captain Kona Inc’s policy to respect your privacy regarding any information on our website. We do not share or sell our visitor’s information with or to any 3rd parties. Since the privacy of our visitors is of huge importance to us, we always do our best to protect it and maintain the trust of our visitors, while collecting personally identifiable information only insofar is necessary to serve them. We are committed to providing information about this collection and the use of personal information furnished by, or collected from, visitors while using our website, subscribing to our newsletter or purchasing our products. We offer visitors the choice to decline (opt out) participation in certain services and promotional benefits provided by Captain Kona Inc. Below is an explanation of the information we collect, how we use it and why.
We use industry standard practices to safeguard any information including names, credit cards, addresses, e-mail addresses and any other personally identifiable information that visitors may provide within the transactional portions and opt-in portions of our website. Our website utilizes a variety of different security measures designed to protect information from unauthorized access by users, including the utilization of our Secure Sockets Layer, which is a method for safely encrypting data online. This protects confidential information – such as credit card numbers, personal information, and financial data – from loss, misuse, and hacking.
If you subscribe to our newsletter, you will need to input your first name and email address. By providing this to us, website visitors will receive information and/or promotional email from us. Subscribers will always have the ability to opt-out of receiving this communication from us by following the unsubscribe option provided in every email.
If you purchase a product from us, we request certain personally identifiable information from you. During the order process , we ask visitors for their email address in order to provide relevant information such as order confirmations and future offers. By providing their email address to us, visitors may receive information or promotional email from us. You must also provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). We use this information only for billing purposes, customer service and to fill your orders.
To make online shopping faster and easier, you may register for a permanent account on our website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. On occasion, registered users may receive additional emails from us about our products, farm or our newsletter. You will always have the options to opt-out of additional emails.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Captain Kona Inc
82-6066 Mamalahoa Highway, #15
Captain Cook, HI 96704